Terms of service

Last Updated:  November 24, 2025

These Terms of Service ("Terms") govern your use of our website, www.lenoreactive.com, and the purchase of products offered by Lenore Active.

By accessing our website or placing an order, you agree to the following:

 

 

1. General Info

  • Lenore is a Netherlands-based business (KVK 90614453)

  • All prices include VAT unless otherwise stated

  • We reserve the right to change prices, descriptions, and product availability at any time

 

2. Ordering & Payment

  • Orders are processed securely through Shopify and Stripe/PayPal

  • Full payment is required before order dispatch

  • In case of payment issues or suspected fraud, we reserve the right to cancel orders

  • For order-related queries, email at Info@lenoreactive.com 

 

3. Shipping

  • Delivery estimates are provided at checkout

  • Lenore is not responsible for delays caused by couriers, customs, or force majeure

  • Customers are responsible for providing accurate shipping information

 

4. Product Accuracy

  • We strive to accurately display product colours and details

  • Slight colour variations may occur due to screen differences

  • We reserve the right to limit quantities or refuse service to anyone

 

5. Intellectual Property

All content, branding, and design elements are the intellectual property of Lenore. You may not copy, modify, or reproduce any materials without our written permission.

 

6. Limitation of Liability

Lenore shall not be liable for:

  • Indirect or consequential damages

  • Delay or failure in delivery due to external events

  • Losses beyond the value of the purchase

 

7. Governing Law

These Terms are governed by Dutch law. Disputes shall be resolved in the courts of the Netherlands.

 

8. Changes to Terms

We may update these Terms from time to time. Continued use of the website after updates means you accept the new Terms.