Refund policy

Last Updated:  November 24, 2025

We believe in movement with meaning and shopping with confidence. If something doesn’t fit or feel right, here’s how we handle returns:


1. Eligibility for Returns

  • You may return any item within 2 days of receiving your order.

  • Products must be unused, unwashed, and in original packaging with tags attached.

  • Include your order number in all return requests.

 

2. Items Not Eligible

  • Worn, washed, or damaged items

  • Items returned without original packaging or tags

  • Final-sale or discounted items (unless defective)

 

3. How to Initiate a Return

Simply visit - https://lenoreactive.com/apps/return_prime and fill:

  • Email or Phone

  • Order number

We’ll respond within 48 hours with next steps and return shipping details.

 

 

4. Refunds

Once we receive and inspect your return:

  • Refunds will be processed to your original payment method within 5–10 business days

  • You’ll receive a confirmation email once your refund is issued

  • Shipping fees are non-refundable unless the product was faulty or incorrect

 

5. Exchanges

We do not offer direct exchanges at this time. Please return your item and place a new order.

 

6. Return Shipping

Return shipping costs are the responsibility of the customer unless:

  • The item arrived damaged or defective

  • An incorrect product was sent

 

7. Questions?

Reach us at hello@lenoreactive.com — we’re always here to help you move freely.